Frequently Asked Questions

Our main menu & other seasonal menus can be found here.

We cannot guarantee our dishes are allergen free and dish descriptions do not include all ingredients used in the recipes. For full information click here to view our allergens page or speak to a member of our team.

For full information click here to view our allergens page or speak to a member of our team. 

Starting April 6th, 2022, large food businesses in England, those with over 250 employees, must now automatically provide calorie information for all food items and selected beverages they offer. To read more please visit the government website.

For our no calorie menu, click here.

We always recommend making a reservation, as there could be a short wait when walking in to get a table.

Not all of our restaurants have outdoor seating. If your local Wildwood does and the weather is warm, please note these tables are not bookable. If the weather turns bad, we cannot guarantee another table inside the branch.

Click here to make your next booking.

We’re sorry you can’t make your reservation. To cancel, please click here.

Please simply call the branch or use the link on your confirmation email to change your booking. Click here to find your restaurants contact details.

Yes. For group bookings, please call the branch to discuss booking size and menu options. Click here for our restaurant list.

Our Alla carta menu will be available, along with our festive set menu and kids’ menu. Our Christmas menu will be available from 17th November 2026 until 4th January 2027

No, all our branches will be closed on Christmas Day

Yes. We provide a full allergen and dietary information list. You can view it here once it is released. Please let us know about any specific requirements when booking and also advise the duty manager on shift when you arrive.

For parties of 6 or more, we do require a pre-order to be completed at least 7 days before your booking date. Without a completed pre order, menu item availability cannot be guaranteed.

From 1st September 2026, you will be able to book online, in-branch, by emailing christmas@wildwoodrestaurants.co.uk or by calling 020 3949 8800

Yes, gift cards can be used as a form of payment, as they hold a monetary value

For parties of 6 or more, a £5 per person deposit is required within 72 hours of your enquiry to secure your booking.

Your deposit will be deducted from your final bill.

Tables will not be seated until all guests have arrived. If a party is more than 15 minutes late, the table may be given away

For parties of 5 or fewer, bookings can be cancelled without any issues. For parties of 6 or more, if a deposit has been paid, cancellations made within 48 hours of the booking will forfeit the deposit. Cancellations made outside of this period can have the deposit refunded.

Unfortunately, if a guest that has pre-ordered food is unable to attend without giving 48 hours’ notice, we will need to charge 100% of their order.

If you have also paid a deposit, please refer to our cancellation question above.

To ensure a smooth and efficient experience, we ask that during busy periods, groups select one person to collect and settle the food bill on behalf of the party. Drinks can be ordered and paid for directly at the bar. This helps avoid congestion and allows us to maintain faster service for all guests.

Find your nearest restaurant using our restaurants feature. Simply choose your preferred restaurant from the list provided, where you’ll also find the address and phone number for easy access.

Opening hours may vary among our restaurants, so we recommend checking before your visit. Click here to view all our restaurants.

For our younger guests, we offer a dedicated kids’ menu priced at £7.95, including 2 courses and a drink. Additionally, we provide activity packs to keep them entertained, high chairs for their comfort, and baby changers available in most of our restaurants for added convenience.

You can easily purchase online by clicking here for e-gift cards. Alternatively, physical gift cards are available for purchase at any of our branches.

We accept various payment methods, including cash, debit cards, credit cards (including American Express), as well as contactless payments. Additionally, we offer the convenience of Apple Pay and Android Pay for seamless transactions.

Unfortunately, gift cards and e-gift codes can only be used for dine-in orders and cannot be redeemed through our third-party delivery platforms.

Guide and support dogs are always welcome inside our restaurants. While other dogs cannot join us indoors, they are more than welcome in our outdoor seating areas at select locations. Please call your restaurant in advance to avoid disappointment.

Please drop us an email at customercare@wildwoodrestaurants.co.uk with your full name, number, order number and we’ll be happy to help.

Great, we’d love to hear about your visit. Please visit our click here to fill out our feedback survey.

You can find details about our current promotions on our dedicated Offers & Promotions page. Just follow the link provided to discover our latest deals and discounts!

For certain offers, you can simply show the relevant page from our Offers section without needing a printed voucher. For others that require a promotional code, you can either write down the code or display it on your phone when you place your order.

Our offers cannot be combined with other discounts or promotions on the same bill. We cannot offer multiple bills for the same table. Each offer is valid independently and cannot be used simultaneously with others. For full terms and conditions of our offers click here.

If you encounter any issues with a voucher or discount during your visit, please bring it to our attention, and we’ll do our best to resolve it on-site. If the voucher is deemed invalid, kindly reach out to us at customercare@wildwoodrestaurants.co.uk. Include your name, contact number, the location you visited, the date of your visit and the voucher code.

Yes, we offer a lunchtime set menu. You can find more details about it here.

Yes, we offer a 20% discount on food for NHS and emergency workers from Sunday to Thursday. For full terms and conditions, please click here.

To apply for a position at Wildwood, simply click here to visit our careers page. From there, you can search and apply for jobs through Harri.

If you need a reference, please contact people@wildwoodrestaurants.co.uk

At Wildwood, we’re proud to support several charities, including Tri for Life and Great Ormond Street Hospital. All our fundraising efforts are dedicated to these important causes.

You can request a raffle prize donation by reaching out to your local Wildwood restaurant. To find their email address, visit our restaurant page and select your preferred location.